Disclaimer, Privacy Policy & Terms and Conditions

Last updated: 2025-11-26

1. Disclaimer

General Information Only

The content on the website of Zen och Lotus Osteopati AB (“we,” “us,” “our”) is provided for general informational and educational purposes only. Nothing on this website constitutes medical advice, diagnosis, or treatment.

Always seek the guidance of a qualified healthcare professional regarding any medical condition. Never delay seeking medical assistance because of information found on this website.

No Medical Guarantees

Osteopathic and wellness treatments vary depending on individual circumstances. We do not guarantee any specific results or outcomes from treatments or services described on this website.

Accuracy of Information

While we aim to keep information accurate and up to date, we make no warranties regarding the completeness, reliability, or accuracy of any content published. All use of this website is at your own risk.

External Links

Our website may include links to external sites that are not operated or controlled by us. We are not responsible for the content, accuracy, or privacy practices of third-party websites.

Limitation of Liability

To the fullest extent permitted by applicable law, Zen and Lotus Osteopati AB shall not be liable for any loss, injury, or damages arising from the use of this website or its information.

2. Privacy Policy

Data Controller

Zen och Lotus Osteopati AB
Ideon Science Park, Vätet 1 Beta 6 East, Scheelevägen 17, 22363 Lund

We are committed to protecting your privacy and handling your personal data responsibly.

Personal Data We Collect

We may collect and process the following categories of personal data:

Contact details: name, email address, phone number, postal address
Booking information: appointment times, communications related to scheduling
Treatment notes: only as necessary for providing professional osteopathic services
Technical data: IP address, browser type, device information, cookies
Website usage data: pages visited, session duration, referral sources

How We Use Your Information

We process personal data to:

Provide and manage appointments
Deliver osteopathic and wellness services
Respond to inquiries
Improve our website and services
Maintain legal and professional records
Comply with legal obligations (e.g., accounting, healthcare regulations)

Legal Basis for Processing

We process data under one or more of the following legal bases:

Your consent
Contractual necessity (e.g., to confirm appointments)
Compliance with legal obligations
Legitimate interest in managing and improving our services

Data Sharing

We do not sell your data.
We may share data with:

Service providers (e.g., booking platform, payment processors)
Legal or regulatory authorities when required by law
All third parties are required to protect your data in accordance with GDPR.

Data Retention

We retain personal data only as long as necessary for the purposes described above or as required by law (e.g., healthcare record-keeping requirements).

Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent
Request restriction or object to processing
Data portability (when applicable)
File a complaint with a data protection authority

To exercise your rights, contact us through our contact form.

Cookies

Our website may use cookies to enable functionality, improve performance, and analyze traffic. You may disable cookies through your browser settings.

3. Terms & Conditions

Website Use

By using our website, you agree to comply with these Terms & Conditions and all applicable laws.
You must not:

Use the site for unlawful purposes
Attempt to disrupt or damage website functionality
Copy or distribute any content without permission

Intellectual Property

All content on this website—including text, images, graphics, and logos—is the property of Zen och Lotus Osteopati AB unless otherwise stated.
You may not reproduce or use any content without written consent.

Appointments & Cancellations

Appointments must be scheduled in advance.
Cancellations should be made no later than 24 hours before the appointment.
Late cancellations or missed appointments may incur a fee.

Payments

Fees for treatments and services must be paid as specified at the time of booking or treatment.
We reserve the right to update pricing at any time.

Right to Refuse Service

We may decline or discontinue services if:

Safety or ethical considerations require it
A client behaves abusively or inappropriately
Treatment is not medically appropriate

Changes to Terms

We may update these Terms & Conditions at any time. Changes become effective upon being posted on this page.

4. Contact Information

If you have questions about this Disclaimer, Privacy Policy, or Terms & Conditions, please contact us:

Zen och Lotus Osteopati AB

Org 559549-5085, VAT SE559549508501
Ideon Science Park, Vätet 1 Beta 6 East, Scheelevägen 17, 22363 Lund